How can we help your business today?
Our mission is to help your business grow smoothly. Whether you have a question about a feature, need assistance with your subscription, or are experiencing a technical issue, our team is here to support you.
We provide responsive support to ensure your business operations never stop.
Email Support: support@barakians.com
WhatsApp Support: Click here to chat with us on WhatsApp
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM EAT.
Response Time: We strive to respond to all inquiries within 4 business hours.
Q: Can I use Karanista offline? A: Yes! You can record sales even without internet. The data will sync to our servers automatically as soon as your device connects to the network.
Q: How do I renew my subscription? A: You can renew your subscription through our Billing Page. We support secure payments via Selcom (M-Pesa, Tigo Pesa, Airtel Money).
Q: What happens if I lose my phone? A: Your business data is securely stored in the cloud. Simply log into your Karanista account on your new device, and all your records, inventory, and sales history will be restored instantly.
Q: How do I request a new feature? A: We love hearing from our users! Send your suggestions to support@barakians.com with the subject line "Feature Request."
If you have a technical problem, please include the following details in your email so we can solve it faster:
Business Name
A brief description of the issue
Screenshots (if applicable)
Barakians Technologies Limited Regent Estate, Mikocheni Postal Code: 14112 Dar es Salaam, Tanzania.